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Building blocks · Support

Your customers call your switchboard, your networks cannot answer, and the questions pile up?

AI moves fast, our teams check. And on the other end of the line, there is always a face.

A team in France, in French, from 9 am to 8 pm, 7 days a week, for your customers and your points of sale; webinars to train your networks; “follow the sun” technical support.

Support your networksAsk a question

YHelpOnline

Where is my file up to?

Your file 2026-0412 is complete and being checked. You will get an e-mail when your premium is paid.

Thanks! And if my RIB changes?

Upload the new one from your journey: it will be checked before any transfer.

Write your message…

Reproduction

A team in France

9 am – 8 pm, 7 days a week

In French, in your brand

“Follow the sun” technical support

A team in France

9 am – 8 pm, 7 days a week

In French, for your teams, your networks and your customers.

TodayRequests

Team online
  • Where is my file up to?Maëlys M. · chatAnswered
  • My RIB has changedLuc B. · e-mailAnswered
  • Training on the new journeyLyon dealership · phoneWebinar offered
  • Unreadable tax noticeInès L. · chatIn progress

Every answer filed in the customer’s history

Reproduction

Reproduction · example requests

01User support

The problemA simple question has been waiting two days for an answer, and the customer calls again.

Thousands of tickets, each one handled.

By e-mail, chat or phone, your brand answers: our team handles every request with the file in front of them, and every answer stays in the customer’s history.

  • E-mail, chat, phone
  • The file in front of them
  • Thousands of tickets

YHelp · Your brandOnline

Hello Maëlys, how can I help you?

Where is my file up to?Upload a documentChange my RIBTalk to an adviser

Talk to an adviser

Camille, adviser, has joined the conversation

Hello, I’m Camille. I can see your file: what can I do for you?

Reproduction · example conversation

02Chat

The problemThe same questions, a hundred times a day, and customers waiting for nothing.

Simple answers, straight away.

Where is my file, how do I upload a document, how do I change my bank details: the chat answers straight away, with the file’s data, and hands over to an adviser as soon as the question calls for it.

  • Answers with the file’s data
  • An adviser, from 9 am to 8 pm
  • In your app or on your website

Network webinar

The new document journey, in 20 minutes

  1. The link sent to the customer
  2. Documents checked instantly
  3. Tracking in your tool
Reproduction

Reproduction · example webinar

03Webinars

The problemA new journey to explain to hundreds of points of sale, all over France.

Your networks trained, all over France.

We organise and host webinars for national networks: a new journey, a new premium, a new rule, explained to everyone at the same time, questions included.

  • Organised and hosted by us
  • National networks
  • Live questions

Technical incidentResolved

  1. 02:14Alert: e-mails going out slowly
  2. 02:16Taken over by the on-call team
  3. 02:41Cause found, fix deployed
  4. 02:47Backlog sent, incident closed

Resolved before the offices opened

Reproduction · example incident

04Technical support

The problemAn incident in the middle of the night, and nobody to take it before morning.

Technical support, “follow the sun”.

Technical support follows the sun: a technical request always finds someone to take it, at any hour.

  • Follow the sun
  • At any hour
  • Followed through to resolution

Your turn

Ask a question. Are we open?

The help chat in demo mode: pick a question, as a customer would. Alongside, Paris time tells you whether an adviser can answer you right now.

YHelp · Your brandOnline

  1. Hello Maëlys, I’m Your brand’s assistant. How can I help?

Open now?

Open

It is 14:02 in Paris · closes at 8 pm

  • Monday9 am – 8 pm
  • Tuesday9 am – 8 pm
  • Wednesday9 am – 8 pm
  • Thursday9 am – 8 pm
  • Friday9 am – 8 pm
  • Saturday9 am – 8 pm
  • Sunday9 am – 8 pm

Team based in France, speaking French. Paris time, worked out on your device.

How it works

  1. 01The customer asksChat, e-mail or phone.
  2. 02Simple answers go outWith the file’s data.
  3. 03An adviser takes over9 am – 8 pm, 7 days a week.
  4. 04Everything stays on recordFor the customer and the file.

Your questions

What we are asked most.

What are your opening hours?

Our team answers from 9 am to 8 pm, 7 days a week, in French, from France. Technical support follows the sun.

Do you answer in our name?

Yes: by e-mail, chat or phone, your customers and your networks are welcomed in your brand.

What does the chat do outside opening hours?

It answers simple questions with the file’s data, and keeps the other messages for an adviser, who replies as soon as we open.

Can you train our networks?

Yes: we organise and host webinars for national networks, for each new journey, new premium or new rule.

With the other blocks

One block among fourteen.

Who would you like us to support?

New projectA bespoke tool, a study of your volumes or a call for tenders?Contact the sales teamAlready a clientA question about a file, your access or an invoice?9 am – 8 pm, 7 days a weekContact customer service